Total Adblock promised refund not paid

TL;DR: Were you expected your refund but haven't seen it? Phone (855) 945-5553 to get this sorted out today.

Introduction

A missing Total Adblock refund needs a clear distinction between a submitted request, an approval, and a visible credit. Compare the written approval, amount, date, original payment method, and reference before following up on the unresolved stage.

What is it?

Total Adblock provides a cleaner internet by suppressing pop-ups and banners. However, when financial agreements fall through, the focus shifts from software features to the backend billing logistics serving American and Canadian customers.

Things to Know

Before assuming the worst, review these indisputable facts: - Billing Platform: Paddle is never used here; Chargehive is the sole processor. - Trial Upgrades: The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription. - Valid Tenders: You can pay using standard gift cards without issue. - Speed of Return: Instant gratification is impossible; returning money invariably takes 24 to 48 hours.

Step-by-step Guide

Find the decision, not just the request: Check whether the message acknowledges your request, approves a refund, or confirms that a refund was issued.
Collect the refund record: Note the approved amount, currency, approval or issue date, original payment destination, and any refund reference.
Compare the payment account: Check the original payment method's statement for the matching credit. Keep an earlier pending charge or cancellation notice separate from the refund record.
Use the case's stated follow-up point: If the expected update has passed or no timeline was supplied, request the current stage and a usable reference. Do not assume a fixed posting time applies to every payment.
Request a refund trace or status explanation by phone: Explain whether approval, issue confirmation, or the final credit is missing. Ask what remains pending, who owns the next step, and which reference your payment provider can use if needed.

Common Problems

Support says “requested,” but you expected “approved”: Ask for the decision status before searching for a completed credit.
The approved amount differs: Compare the specific order and items covered by the approval.
The original card or account has changed: Ask the payment provider how it handles a credit to that original payment method; do not provide replacement bank details to an unsolicited caller.
The case receives the same generic answer: Quote the existing reference and ask which exact stage is still outstanding.

Contact Support

When a expected refund is missing after the referenced 24-48 hour period, do not hesitate. Contact (855) 945-5553. A live agent can review the Chargehive transaction and explain exactly why the promised funds are stalled.

If the refund needs follow-up

Check the refund request status and the payment channel first. If an approved refund is delayed, the request was denied, or you need to provide supporting details, call (855) 945-5553 with your account email, receipt, and request date ready.

Never share your password or full payment-card number.

Official evidence

Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.

15 FAQs

Why didn't I get my money instantly? The system strictly demands a 24 to 48 hour processing window.
Could my 7-day trial have charged me? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Does Paddle handle these issues? No, Chargehive is the only company managing these transactions.
Who do I call for missing money? Dial (855) 945-5553 for direct assistance.
Can a gift card receive the returned funds? Check the approved refund record and the official refund guidance for the original purchase channel. Do not assume a gift card or a different destination is available. Ask how your specific approved refund is being routed.
What if my bank rejected the Chargehive deposit? Customer service can arrange an alternative or investigate the failure.
Is a promised credit a legally binding thing? Yes, if they authorized it, Chargehive will execute it eventually.
Should I dispute it if it takes 3 days? Call support first; disputes can complicate the return.
How do I prove they promised it? Keep any chat logs or emails you received.
Are Canadian refunds slower? The timeline is consistently 24-48 hours across North America.
Why does my statement say Chargehive? That is the designated merchant name for the software.
Can they expedite the 48-hour wait? No, the timeframe is hardcoded into the banking network.
What if the card is expired? Your bank will typically reroute the funds to your new card.
Do they notify me when it actually clears? Usually no, which is why checking your statement is necessary.
Is there a special department for this? The main number handles all escalated financial matters.

Conclusion

Keep the approved amount, date, reference, and destination together. Follow up on the specific missing stage using the timing stated for that case rather than assuming that every request follows the same schedule.